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1. Shipping Charges
Shipping charges are applicable to all orders, regardless of the order value. The shipping fee will be calculated based on the delivery location, product weight, dimensions, and other applicable shipping factors. The applicable shipping charges will be displayed at checkout before the order is confirmed.
2. Estimated Delivery Time
The estimated delivery time is 5 to 9 business days from the date of dispatch. Business days exclude Saturdays, Sundays, and public holidays.
We strive to deliver your products within the estimated delivery period and provide a smooth shopping experience. However, unforeseen circumstances, including logistical challenges, weather conditions, transportation disruptions, or other factors beyond our control, may cause delays. We appreciate your patience and understanding in such situations.
Orders placed after 5:00 PM on Fridays will generally be processed for shipment on the following Monday, excluding public holidays.
Delivery timelines may vary depending on the delivery location and courier service availability.
3. Order Processing and Shipment Notifications
Once your order has been dispatched, you will receive an email or SMS notification containing the available shipment and tracking details.
On the scheduled delivery date, the courier partner may contact you using the phone number provided when placing your order to coordinate delivery.
Please ensure that you or an authorized recipient is available at the delivery address to receive the package.
4. Delivery and Receipt
Deliveries may be made to residential or commercial addresses. A signature or other proof of delivery may be required by the courier partner.
We are not responsible for delivery confirmation or receipt acknowledged by an individual other than the customer or an authorized recipient at the specified delivery address.
The courier partner may make up to two delivery attempts, subject to its delivery procedures. If delivery is unsuccessful, the shipment may be returned to us or cancelled in accordance with the applicable order and refund terms.
5. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping details, including the recipient's name, address, phone number, and PIN code.
We will not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate address information provided by the customer.
If an order is returned because of an incorrect address or unsuccessful delivery, any applicable refund will be processed in accordance with our Refund Policy. Additional shipping costs, if applicable, will be communicated to the customer before any further shipment is arranged.
6. Payment Policy
Cash on Delivery (COD) is not available. All orders must be paid for online using the payment methods offered at checkout. Orders will be processed for shipment after successful payment confirmation.
7. Product Storage and Handling
Upon receiving your order, please check the package and store the product according to the storage instructions provided on the product packaging.
We cannot accept claims for quality deterioration or damage resulting from improper storage or handling after delivery, except where applicable consumer protection laws provide otherwise.
If you receive a damaged, defective, or incorrect product, please contact our customer support team promptly with your order details and supporting photographs so that we can review the issue in accordance with our Return and Refund Policy.
8. Orders Marked as Delivered but Not Received
If your order is marked as delivered but you have not received it, please contact our customer support team within 48 hours of receiving the delivery notification.
We will coordinate with the courier partner to investigate the issue. Claims reported after this period may be more difficult to investigate; however, they will be reviewed in accordance with our applicable policies and consumer protection laws.
9. Shipping Delays and Limitations
Although we make every effort to ensure timely delivery, we cannot guarantee delivery on an exact date. Delays may occur due to circumstances beyond our reasonable control, including adverse weather, public holidays, transportation issues, or courier service disruptions.
We appreciate your understanding and will make reasonable efforts to assist you with any shipping-related concerns.
For questions regarding shipping, delivery, or order status, please contact our customer support team through the contact details provided on our website.
