Refund policy

General Return Policy

Please do not accept the package if it appears damaged, tampered with or torn at the time of delivery.

At the event of product/products found to be physically damaged, defective or different from the description on the detail page shall be subject to refund. The customer can raise a complaint and share the supporting images along with unboxing video of the damaged order and receipt or invoice issued at the time of delivery with customer care team to substantiate their claim. But the reporting needs to done within 24 hours of delivery of the order.

In case of partial delivery, the customer can raise a complaint and share the Unboxing video of the order clearly showing all the items received by customer along with the receipt or invoice issued at the time of delivery with customer care team to substantiate their claim. But the reporting needs to done within 24 hours of delivery of the order.

Refund Policy

Conditions : 

Refunds can be requested if the following conditions apply to at least any one of the following

a) Item received is physically damaged;

b) Item received has missing parts;

c) Item received is different from their description on the product detail page; or

d) Item received is defective/does not work properly

Note:

i) Refund will be initiated after due verification by a personnel from the seller within 48 working hours from the time request is raised by the customer.

ii) In case the product is found to be physically damaged, defective or different from the description the refund for the products will be done in the source mode of payment within 3 business days.

Cancellation Policy

An order once shipped from the warehouse is not entitled to be cancelled.

If any customer refuses to accept his/her order delivery, then the forward and reverse shipping charges will be charged to the customer.

The company reserves the right to cancel the orders due to any operational or technical reasons. The company will not be liable for any damages to the customers for such orders. The amount for such orders to be refunded to customer will be equal to the amount paid by customer excluding any coupon/discount value redeemed by the customer.

Replacement:

We offer a 100% no quibble money back guarantee. If you are not satisfied with any of our products that you have purchased from us, we will give you a 100% refund (excluding delivery charge and gift-wrapping where appropriate).

Returns for refund must be received back into the warehouse within 30 days from the date of purchase. When returning goods, please quote the - order number, your name, name of the product and the reason why you are returning the goods.

In a few cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner. Replacement is subject to availability of stock with us. In case a replacement is not available, we will refund the amount for the same.

When are returns not possible?

Returns are not possible in the following cases:

Used products

Return request is made outside the specified time frame.

Products with tampered or missing serial numbers, including price tags & labels.